Delivery Policy
When each service is ready, and how it reaches you
Updated September 2026
Business Days
Our business hours are Sunday to Thursday, 10:00 AM - 6:00 PM (Egypt time). On Friday and Saturday, technical support answers from 12:00 PM to 8:00 PM.
How our services are delivered
Everything EGPHP sells is digital. Nothing is shipped: a service is delivered when it is running and you have the details to use it - by email to the address on your account, and on the order page in your EGPHP account.
When each service is ready
- Hosting, WordPress hosting, the EGPNL panel, VPS, cloud and Windows servers: set up after the payment is confirmed, within 24 hours.
- Dedicated servers: provisioned in hours after the payment is confirmed; if a configuration needs longer, we tell you before the work starts.
- Domains: registered after the payment is confirmed; the name starts answering as DNS updates across the internet.
- Web design, mobile apps, business systems and the AI assistant: delivered on the schedule written in your quote, in stages you can see as they are built.
- Free migration: scheduled with you, so the old site stays up until the new one is ready.
What you receive
- An email with the access details: where to sign in, the server or panel address, and the first steps.
- The same details, the order and its invoice on your EGPHP account, where you can come back to them at any time.
- A person to write to if something does not work the first time.
If it takes longer
If a service is not ready within the time above, write to us from the contact page or reply to the order email and we will tell you where it stands and when it will be ready. Payments, renewals and refunds follow the refund and subscription terms linked in the footer.
