Frequently Asked Questions

EGPHP provides a comprehensive range of web solutions:

• Web Hosting: High-performance Nginx hosting plans for websites of all sizes
• EGPNL Panel: Our proprietary server control panel for advanced Nginx and server management
• VPS & Cloud Servers: Scalable virtual private servers with full root access
• Dedicated Servers: Enterprise-grade dedicated hardware for maximum performance
• Web Design: Custom website design and development services
• Mobile Apps: iOS and Android application development

EGPHP is based in Cairo, Egypt. Our address is Sharbia, Cairo, Egypt. We serve clients across Egypt, the Middle East, and internationally.

Our official business hours are Sunday to Thursday, 9:00 AM - 6:00 PM (Egypt Time). Friday and Saturday are holidays. However, our technical support is available 24/7 for urgent server issues.

EGPNL is our proprietary server control panel designed specifically for Nginx web servers. Unlike traditional panels like cPanel or Plesk, EGPNL is optimized for high-performance Nginx configurations. Features include:

• Automatic SSL certificate management with Let's Encrypt
• One-click WordPress, Laravel, and Node.js deployment
• Advanced database management tools
• Real-time server monitoring and alerts
• FTP and file management
• Unlimited domain hosting

Hosting plans: Activated instantly after successful payment. You'll receive your login credentials within minutes.

VPS & Cloud Servers: Usually provisioned within 1-4 hours.

Dedicated Servers: Setup typically takes 24-48 hours as we configure hardware specifically for your needs.

Yes! All our hosting plans include free SSL certificates through Let's Encrypt. SSL is automatically installed and renewed. For enterprise clients, we also support custom SSL certificates from providers like DigiCert, Comodo, and GlobalSign.

We guarantee 99.9% uptime for all our hosting and server services. In the rare event of downtime exceeding this threshold, you may be eligible for service credits as outlined in our Service Level Agreement.

We accept multiple payment methods through our secure payment partner Paymob:

• Credit/Debit Cards: Visa, Mastercard, Meeza
• Mobile Wallets: Vodafone Cash, Orange Money, Etisalat Cash, WE Pay, CIB Smart Wallet
• ValU: Buy now, pay later installment plans

All payments are in Egyptian Pounds (EGP).

Absolutely. All payments are processed through Paymob, a licensed payment gateway regulated by the Central Bank of Egypt. Your card details are transmitted using 256-bit SSL encryption and are never stored on our servers. Paymob is PCI DSS compliant, ensuring the highest level of payment security.

Our subscriptions are billed monthly on a recurring basis:

• Your card is charged automatically on the same date each month
• You'll receive an email reminder 3 days before renewal
• You can cancel anytime by contacting us at least 24 hours before the next billing date
• After cancellation, service remains active until the end of your paid period

For full details, see our Subscription Terms.

Yes, we offer refunds under the following conditions:

• New subscribers: Full refund within 7 days of initial subscription
• Service issues: Pro-rated refund if we fail to deliver the agreed service
• Monthly renewals: No refunds after the 7-day period for recurring charges

Refund requests are processed within 14 business days. Contact us at m@egphp.com to request a refund.

If your payment fails:

• We'll automatically retry after 24 hours
• You'll receive an email notification about the failed payment
• After 3 failed attempts (over 7 days), your service may be suspended
• Update your payment method or contact us to resolve the issue

You can reach our support team through multiple channels:

• Email: m@egphp.com
• Phone: +201062600008
• WhatsApp: +201062600008
• Contact Form: Contact Page

Email inquiries: Within 24 hours during business days
Phone/WhatsApp: Immediate response during business hours
Critical server issues: 24/7 emergency support with response within 1 hour

Yes! We offer free migration assistance for new hosting and server customers. Our technical team will help transfer your website, databases, and email accounts from your previous host with minimal downtime. Contact us after subscribing to arrange your migration.