Subscription Terms
Terms and conditions for recurring subscription services
Updated October 2026
Key Subscription Rules
- This subscription is Non-Refundable and cannot be amended or modified after payment.
- If cancellation does not reach us before the billing date, the cycle is billed in full at 100% of the billing value.
- Applies to EGPNL, hosting, VPS, cloud, and dedicated server subscriptions.
- Contact us before the next billing date to stop further renewals.
Overview
This document outlines the terms and conditions for all recurring subscription services offered by EGPHP, including EGPNL Server Control Panel, web hosting plans, VPS, cloud servers, and dedicated servers. By subscribing to any of our services, you agree to these terms.
Payment Processing
All payments are securely processed through Paymob, a licensed payment gateway regulated by the Central Bank of Egypt. We do not store your credit card information on our servers.
Subscription Plans & Pricing
Our subscription services are billed on a recurring basis. Prices are shown in your local currency at the day's rate. All prices include 14% VAT.
This price list has been in force since 2 September 2026 and applies to new orders. Existing subscriptions continue at the price you agreed to and are not repriced; if that ever changes we give you fourteen days' notice before a renewal, as set out in section 4.
| Service | Price | Billing Cycle |
|---|---|---|
| EGPNL Server Control Panel | 105.01 $ | Monthly |
| Standard | 35.90 $ | Monthly |
| Business | 51.36 $ | Monthly |
| Premium | 70.26 $ | Monthly |
| Ultimate | 114.56 $ | Monthly |
| Pro | 181.39 $ | Monthly |
| High Traffic Business | 353.23 $ | Monthly |
| High Traffic Premium | 695.00 $ | Monthly |
| High Traffic Ultimate | 1,462.55 $ | Monthly |
| VPS Starter | 181.39 $ | Monthly |
| VPS Business | 358.96 $ | Monthly |
| VPS Premium | 589.99 $ | Monthly |
| VPS Enterprise | 1,143.70 $ | Monthly |
| Cloud Starter | 210.03 $ | Monthly |
| Cloud Business | 391.41 $ | Monthly |
| Cloud Premium | 601.44 $ | Monthly |
| Cloud Enterprise | 1,197.16 $ | Monthly |
| Cloud Enterprise+ | 2,232.02 $ | Monthly |
| Cloud Titan | 3,555.19 $ | Monthly |
| Lite 4 | 37.23 $ | Monthly |
| Lite 8 | 68.16 $ | Monthly |
| Lite 16 | 124.11 $ | Monthly |
| Arm 4 | 45.44 $ | Monthly |
| Arm 8 | 88.78 $ | Monthly |
| Arm 16 | 171.84 $ | Monthly |
| EPYC 2 | 82.67 $ | Monthly |
| EPYC 4 | 148.93 $ | Monthly |
| EPYC 8 | 290.22 $ | Monthly |
| EPYC 12 | 418.15 $ | Monthly |
| EPYC 16 | 540.34 $ | Monthly |
| Dedicated Storage | 301.68 $ | Monthly |
| Dedicated Starter | 355.14 $ | Monthly |
| Dedicated Business | 633.90 $ | Monthly |
| GPU Server | 798.10 $ | Monthly |
| Dedicated Performance | 929.85 $ | Monthly |
| Dedicated Storage Max | 1,036.77 $ | Monthly |
| Dedicated Enterprise | 2,004.81 $ | Monthly |
| Dedicated EPYC | 2,201.47 $ | Monthly |
| Windows VPS | 137.47 $ | Every 2 months |
| Managed Basic | 47.73 $ | Monthly |
| Managed Plus | 124.11 $ | Monthly |
| Managed Pro | 267.31 $ | Monthly |
* Web design and mobile app work is quoted per project; see those pages for indicative pricing. A plan marked "One-time" is charged once and does not renew by itself.
1. Automatic Renewal
All subscriptions automatically renew at the end of each billing period unless cancelled. The renewal charge will be processed using the same payment method used for the initial subscription.
- Subscriptions renew automatically on the same date each month
- You will receive an email reminder 3 days before your renewal date
- The renewal amount will be the current subscription price at the time of renewal
- Price changes will be communicated at least 14 days in advance
2. How to Cancel Your Subscription
You may cancel your subscription at any time by email:
- Email us at m@egphp.com with your account details
Cancellation requests must reach us before your next billing date. If notice is not received in time, the upcoming cycle is billed at 100% with no amendments or refunds.
Important Notice
When you cancel your subscription:
- Your service will remain active until the end of your current billing period
- No partial refunds are provided for unused days within a billing cycle
- Your data will be retained for 7 days after service termination, then permanently deleted
- You can reactivate your subscription at any time by contacting us
3. Failed Payments
If your payment fails on the renewal date:
- We will attempt to charge your payment method again after 24 hours
- You will receive an email notification about the failed payment
- After 3 failed attempts over 7 days, your service may be suspended
- To avoid service interruption, please ensure your payment method is up to date
4. Refund Policy for Subscriptions
Charges are non-refundable and cannot be amended after payment. If cancellation is not received before the billing date, the full amount remains due.
- Non-refundable: Payments are final once captured.
- No cancellation received: Failure to cancel on time results in 100% billing for that cycle.
- Processing exceptions: If a refund is mandated by applicable law, it will be returned to the original payment method within 14 business days.
5. Service Level Agreement
We commit to providing:
- 99.9% uptime guarantee for all hosting and server services
- Technical support by email, seven days a week
- Instant service activation upon successful payment
- Free SSL certificates for all hosting plans
- Daily automated backups (retention varies by plan)
6. Changes to Subscription Terms
EGPHP reserves the right to modify these subscription terms at any time. Changes will be communicated via email at least 14 days before taking effect. Continued use of our services after changes take effect constitutes acceptance of the new terms.
7. Contact Information
For any questions regarding your subscription:
- Email: m@egphp.com
- Address: Sharbia, Cairo, Egypt
- Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (Egypt Time)
