Help Center

Find guides, tutorials, and answers to get the most out of EGPHP services

  • Getting StartedNew to EGPHP? Start here for the basics.
  • Web HostingManage your websites and hosting settings.
  • EGPNL PanelMaster the EGPNL control panel.
  • TroubleshootingFix common issues and errors.

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Can't find what you're looking for? Our support team is available to assist you.

Find the right category by what you are trying to do

The help centre has 12 categories. They are grouped here by what you are trying to do, with the number of articles in each.

Get online

Your account, your domain and your website, then your mail.

Run and protect

The panel, the servers under it and everything that keeps them safe.

Data and speed

Databases, and the tuning that keeps pages fast.

Pay and fix

Invoices, subscriptions, and what to do when something breaks.

Five things to have ready before you write to support

The articles above solve most problems. When one does not, these five details are what turn a message into an answer.

The exact address and the exact message

Copy the full page address and the error text word for word, or take a screenshot. "Something is broken" cannot be diagnosed; "500 on the checkout page since ten o'clock" can.

What changed just before

A plugin update, a PHP version switch, a DNS edit or a new certificate: most faults start within hours of a change. Say which one, even if you think it is unrelated.

Whether it fails for everyone or only for you

Try another network or device and a private window. A page that fails only for you usually points to a cache, your local network, or a DNS change that has not reached you yet.

The HTTP status code

A status code narrows the search: 500 is an error inside the site, 404 means the address is wrong, and 502 or 503 mean the server behind the page did not answer. In a terminal, curl -I followed by the address prints it.

Which plan or domain it is about

Name the plan or the domain, so the answer starts from your setup instead of a round of questions.

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