Our Refund Policy
We want you to be satisfied with our services. Our refund policy is designed to be fair and transparent.
14-Day Money-Back Guarantee: New hosting accounts are eligible for a full refund within 14 days of purchase, no questions asked.
Refund Eligibility
| Service Type | Refund Policy |
|---|---|
| Web Hosting (New) | Full refund within 14 days |
| Web Hosting (Renewal) | No refund (prorated credit available) |
| VPS Hosting | Full refund within 7 days |
| Domain Registration | Non-refundable |
| Domain Renewal | Non-refundable |
| SSL Certificates | Full refund within 7 days (premium only) |
| Setup Fees | Non-refundable |
| Add-on Services | Case by case basis |
How to Request a Refund
- Log in to your EGPHP Dashboard
- Go to Support → Open Ticket
- Select Billing/Refund Request as the category
- Include in your message:
- Invoice number or service name
- Reason for refund request
- Date of purchase
- Submit the ticket
Our team will review your request and respond within 24-48 hours.
Refund Processing Time
- Approval: 1-2 business days
- Processing: 3-5 business days after approval
- Bank/Card: Additional 5-10 days (depends on your bank)
- PayPal: Usually instant after processing
Same Method: Refunds are issued to the same payment method used for the original purchase.
Partial Refunds
In some cases, you may receive a partial refund:
- If you used the service for part of the billing period
- If there were non-refundable components (domains, setup fees)
- If promotional discounts applied to the original purchase
Account Credit Option
Instead of a cash refund, you can choose to receive:
- Account Credit: Full value applied to your EGPHP account
- Credit can be used for any future purchase
- Credit never expires
- Often processed faster than cash refunds
When Refunds Are Not Available
Refunds may be denied if:
- Request is outside the refund window
- Service was suspended for Terms of Service violation
- Significant resources were consumed (bandwidth, storage abuse)
- Service was used for illegal activities
- Chargeback was already filed (dispute through payment provider instead)
Chargebacks: Please contact us before filing a chargeback with your bank. Chargebacks result in immediate account termination and may affect future purchases.
Special Circumstances
Service Issues
If you're requesting a refund due to technical issues:
- Please contact support first - we may be able to fix it!
- If we cannot resolve the issue, refund eligibility extends
- Service credits may be offered for downtime
Accidental Purchases
If you accidentally ordered a service:
- Contact us immediately (within 24 hours)
- Full refund usually possible if service was not provisioned
Duplicate Payments
If you were charged twice:
- Contact support with both invoice numbers
- Duplicate charges are always refunded
- Typically processed within 1 business day
Contact Information
For refund inquiries:
- Support Ticket: Recommended - Open a ticket
- Email: billing@egphp.com
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