The Short Answer
Subscriptions are non-refundable once billed. You confirm this at checkout before paying, and the full terms are in our Refund & Cancellation Policy.
What you can always do: stop the next renewal. The service keeps running until the end of the period you have already paid for.
Stopping the Next Renewal
- Sign in to your account.
- Open Services and choose the service.
- Press Stop renewal and confirm.
The service page then shows the date the renewal stops. Do it before the next billing date: a period that has already been charged is charged in full.
Refunds Required by Law
If a refund is ever mandated by applicable law, it goes back to the original payment method within 14 business days.
A Charge You Do Not Recognise
Open a request from Support in your account and include the invoice number. We check it against the payment record at Paymob and answer there.
Please write to us before disputing a charge with your bank: most billing questions are settled in one reply.
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